Computer Operator, Trainee

Are you someone who thrives in fast-paced, high-stakes technology environments? As a Computer Operator, Trainee, you'll train to become a critical part of the team that keeps enterprise systems, data flows, and operational platforms running smoothly across the company. This role is perfect for someone who loves solving problems, learning complex systems, and ensuring that essential business operations continue without interruption.

This is an opportunity to grow from the ground up-building hands-on experience across Mainframe, AS400, UNIX/Linux, network environments, batch processing, and enterprise job scheduling. If you're dependable, curious, and excited to learn, this role can open the door to a long-term career in enterprise IT operations.
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Benefits You Can Count On

• Day 1 Benefits available: company-paid life and AD&D insurance and Employee Assistance Program (EAP).
• Generous benefits available on your 60th day: medical, dental, and vision coverage, FSA/HSA, and company-paid life insurance.
• Get paid early. Get paid fast.
• 401(k) Profit Sharing Plan after 90 days.
• Paid holidays, vacation time, parental leave, tuition assistance, and more.

What You'll Do

You'll train to become proficient in all core responsibilities required in Computer Operations. Your work supports distribution, order processing, database operations, and major enterprise platforms-all essential to keeping customer deliveries on time.

This position is on-site in Temple, Texas.
In This Role, You Will:

• Train to become proficient in all required Computer Operations functions.
• Answer incoming Operations/Help Desk calls and perform first-level diagnosis, logging each incident in the problem management system.
• Create and complete incidents with accurate user profiles, categorization, prioritization, and full action history.
• Engage second-level teams and vendors to resolve time-sensitive issues.
• Follow up on divisional printer issues to support time-critical order processing.
• Monitor, identify, and resolve issues across MVS, DB2, and CICS environments to ensure stable batch and database operations.
• Support and monitor network connectivity between distribution centers and the data center for Mainframe, AS400, and network platforms.
• Monitor AS400 systems (Genesis, JDE, RODS, PRODA, DEVA) for availability and performance.
• Monitor UNIX/AIX/Linux environments, ensuring scripts run successfully and failures are addressed promptly.
• Support batch job schedules for all business units to prevent delays to customer order deliveries.
• Monitor divisional job request inboxes and process them in a timely manner.
• Diagnose and resolve customer order entry tool issues.
• Maintain MQ order well queues to ensure order flow to mainframe and applications.
• Manage tape media rotation, backups, and scratch availability.
• Work Help Desk and Operator email inboxes, resolving items promptly.
• Moderate high-priority incident calls and coordinate appropriate support resources.
• Communicate updates on high-priority issues to Information Systems Management.
• Recognize and resolve batch job failures (Mainframe & AS400), including minor JCL changes and reruns/restarts.
• Manage weekend batch schedules, backups, QA windows, and system IPLs.
• Administer weekly shutdown/startup of Mainframe and AS400 systems.
• Perform minor JCL updates using Serena Change Management as requested.

Why This Role Stands Out

This isn't a passive monitoring job-you'll be in the middle of the action.

You'll learn how the systems behind order processing, distribution, and operational technology run at scale. You'll partner with technical teams across multiple platforms, gain exposure to enterprise-level infrastructure, and become a key player in preventing downtime that impacts customer deliveries.

If you're adaptable, dependable, and excited to build real-world IT operations experience, this role offers tremendous growth potential.
What We're Looking For

Top performers in this role thrive in dynamic environments and bring a commitment to learning and doing things the right way.
Minimum Qualifications

• A strong desire to learn and grow.
• Adaptability, dependability, and punctuality.
• Accuracy and attention to detail.
• Initiative and follow-through.
• High School Diploma or GED.

Working Conditions

• Expect fast-paced, high-pressure, constantly changing work environments.
• Must be able to defuse tense situations and maintain strong customer relationships.
• Must juggle multiple issues across multiple platforms simultaneously.
• Work involves supporting critical operations to keep customer deliveries on schedule.

Grow With Us

This role gives you hands-on access to enterprise systems such as Mainframe, AS400, UNIX/Linux, DB2, CICS, MQ, job scheduling environments, and high-availability infrastructure.

As you build experience, you'll be prepared for advancement into roles like:

• Computer Operator II / III
• System Administrator
• Batch Scheduling Analyst
• Operations Support Specialist
• Data Center Technician